At crocl.com and www.crocl.com ("we", "our", "us"), we are committed to protecting your privacy while you shop for our premium footwear collection including comfortable clogs, waterproof sandals, and casual shoes. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.
To provide you with exceptional service and personalized shopping experiences, we collect various types of information:
Personal Identification: Full name, email address, shipping/billing addresses, phone number, and payment details to process your orders.
Account Credentials: Username, password, and security questions if you register an account with us.
Purchase History: Records of your orders, product preferences, and wishlist items to enhance your shopping experience.
Technical Data: IP address, browser type, operating system, device information, and website interaction patterns through cookies and analytics tools.
Customer Service Records: Communications through email, live chat, or phone regarding product inquiries, complaints, or feedback.
Your information enables us to deliver superior service and maintain our high-quality standards:
Order Processing: To fulfill purchases, arrange international shipping (typically within 5-7 business days), and handle returns (accepted within 21 days of delivery).
Customer Communication: Sending order confirmations, shipping notifications, and responding to inquiries about our footwear products.
Personalization: Recommending products based on your browsing history and purchase patterns to match your style preferences.
Website Improvement: Analyzing user behavior to enhance site functionality, product displays, and overall shopping experience.
Security Measures: Detecting and preventing fraudulent activities, unauthorized transactions, and other illegal actions.
We may share your personal data with trusted partners under strict confidentiality agreements:
Logistics Providers: Shipping carriers and fulfillment centers to deliver your orders worldwide.
Payment Processors: Secure payment gateways to complete financial transactions.
Marketing Platforms: Email service providers for promotional communications (only with your consent).
Legal Requirements: When necessary to comply with laws, regulations, or legal processes.
We never sell your personal information to third-party marketers or data brokers.
Our website uses cookies to remember your preferences, analyze site traffic, and optimize product recommendations. These technologies help us understand how customers interact with our footwear collections and improve our services. You can control cookie settings through your browser, though disabling them may affect certain website features.
We implement industry-standard security protocols including encryption, secure servers, and restricted access controls to protect your personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security of information transmitted through the internet.
Depending on your jurisdiction, you may have certain rights regarding your personal data:
Access and Correction: Request a copy of your personal data or update inaccurate information.
Deletion Rights: Ask us to delete your personal information under certain circumstances.
Marketing Preferences: Opt-out of promotional emails by using the unsubscribe link in our communications.
To exercise these rights or for any privacy-related inquiries, please contact our customer service team at [email protected].
Our website may contain links to external sites not operated by us, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these third-party websites.
We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
