Our handcrafted footwear inventory updates regularly, but due to the artisanal nature of our production, certain styles may have limited availability. If an ordered item becomes unavailable during processing, we'll notify you within 3 business days with these options: (1) priority access to our next production batch with a 10% discount, (2) a full refund, or (3) a store credit with extended validity. We take pride in our meticulous craftsmanship and want to ensure you receive footwear that meets our high standards, even if it requires slight waiting.
All prices are listed in USD and reflect the premium materials and craftsmanship in each pair. While we maintain stable pricing for core collections, limited-edition collaborations or seasonal releases may have adjusted pricing. We reserve the right to correct genuine pricing errors (e.g., a $120 sandal listed as $12) and will notify affected customers immediately. For transparency, all price adjustments are clearly marked on product pages with explanations regarding material upgrades or design improvements.
Each order undergoes quality inspection before shipping. Standard processing takes 5–7 business days (7–10 days during holiday seasons). For made-to-order items or special widths, processing extends to 10–15 business days. You'll receive detailed shipping confirmation with tracking once your footwear begins its journey. We include care instructions and brand literature with every shipment to enhance your long-term wearing experience.
We partner with specialized carriers to ensure proper handling of your premium footwear. Domestic shipments typically arrive within 7–10 business days after processing, while international deliveries take 14–28 business days. All international packages include proper customs documentation declaring the full value to prevent delays. For footwear requiring special packaging (like our wooden clogs), we use reinforced boxes with protective inserts to prevent transit damage.
We offer a 21-day return window from delivery date for unworn, undamaged footwear with original packaging. Due to the personalized nature of our products, exchanges may take 14–21 business days to process. Return shipping costs are the customer's responsibility, except in cases of manufacturing defects. For hygienic reasons, we cannot accept returns on socks or shoe care products. All approved refunds are processed within 14 business days of receiving the returned items at our facility.
All content on crocl.com—including product designs, technical specifications of our waterproof technologies, and proprietary sole patterns—are protected intellectual property. Unauthorized commercial use of our product imagery or technical descriptions is strictly prohibited. We actively protect our unique clog and sandal designs through international design patents and trademarks.
crocl.com shall not be liable for: (1) Transit delays caused by customs inspections or carrier issues, (2) Natural variations in wood grains or leather textures that are inherent to our materials, (3) Normal wear and tear from proper use, or (4) Third-party reseller actions. Our liability is strictly limited to the purchase price of the affected products, reflecting our confidence in their durable construction.
For any service inquiries, please contact our footwear specialists at [email protected]. We typically respond within 2 business days, with extended response times during new collection launches. For urgent matters regarding existing orders, please include your order number in the subject line.
