At Crocl, we take extra care in handcrafting your footwear. Orders typically process within 48 hours (longer during peak seasons) to ensure quality checks. You may cancel for a full refund only if your order hasn't entered production—email [email protected] within 6 hours of purchase with "CANCEL [Order#]" in the subject line. Beyond this window, cancellations cannot be accommodated as our artisans begin preparing materials. This extended processing window reflects our commitment to durable construction methods that standard footwear brands don't employ.
We stand behind our waterproof technology and ergonomic designs. If your Crocl footwear doesn't meet expectations, you have 21 days from delivery (3 weeks) to initiate returns—50% longer than industry standard. This accounts for proper testing of our specialized features like moisture-wicking linings and arch support. Exchanges are available for size adjustments or alternate colors within the same style. Due to the handmade nature of our products, style exchanges require pre-approval via [email protected] to confirm material availability.
To preserve craftsmanship integrity, returns must show no signs of outdoor wear—particularly important for our weatherproof collections. Shoes must be returned with original cork footbeds intact, dust bags included, and all authenticity tags attached. We cannot accept returns with scuffed soles (test indoors on clean surfaces) or altered components. For wooden clogs, the natural oil finish must remain unpolished. Please use the original packaging with our reinforced shipping box to prevent damage—third-party packaging may void return eligibility due to our products' unique structural requirements.
Refunds require 14 business days from return receipt—this extended period ensures our cobblers thoroughly inspect each pair for craftsmanship standards before reconditioning. Unlike mass-produced footwear, our multi-point inspection includes testing waterproof seals on returned sandals and checking wooden clog warping under specialized lighting. Refunds will be issued to your original payment method minus a $15 restocking fee, which covers our artisan time in restoring products to like-new condition. You'll receive detailed documentation of the inspection process with your refund confirmation.
Defective items (rare with our triple-stitched construction) qualify for free return shipping—email photos of the issue within 7 days of delivery for pre-authorization. Final sale items (marked "Artisan Collection") cannot be returned due to custom material sourcing. For international orders, allow 4-6 weeks for refund processing due to customs delays. Note that our signature odor-resistant treatments require 14 days to fully cure—returns initiated before this period may incur additional inspection fees.
For all return inquiries, contact [email protected] with your order number and detailed photos of the items. Our footwear specialists typically respond within 48 hours—longer during monsoon season when testing our waterproof line becomes priority. Include "CROCL RETURN" in your subject line for expedited handling.
