Welcome to crocl.com and www.crocl.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium footwear platform, including browsing, purchasing, and engaging with content related to our durable wooden clogs, waterproof sandals, and casual footwear collections. Please read them carefully.
The Site is intended for personal, non-commercial use by customers seeking quality footwear. You may not: (1) use automated tools to extract product data (critical for protecting our handcrafted designs), (2) resell items purchased from crocl.com (as our focus is direct-to-consumer authenticity), or (3) interfere with site functionality (e.g., disrupting checkout processes for our made-to-order products). Unauthorized commercial use may result in account termination.
All content on the Site—including product photography, technical specifications of our waterproof materials, wood treatment processes, and brand logos—is the exclusive property of crocl.com or its licensors. This includes proprietary designs protected by international copyright and trademark laws. You may not reproduce, modify, or distribute this content without express written consent, as it represents our craftsmanship heritage.
We meticulously document product details (e.g., wood types, waterproof ratings, sole materials) but given the handmade nature of some items, minor variations may occur. We reserve the right to correct inaccuracies (e.g., a misstated wood grain characteristic or sizing conversion) at any time, and may cancel orders affected by such errors. For canceled orders, we'll issue prompt refunds.
Due to the artisanal production methods for our wooden footwear, we maintain strict quality control by limiting batch quantities. Most orders ship within 7-25 business days (longer for customizations). We may cancel orders that suggest commercial resale (e.g., identical style/size bulk purchases) to preserve inventory for individual customers seeking durable, everyday footwear.
The Site may link to craftsmanship blogs or material suppliers that showcase our production ethics. These external resources operate independently—we disclaim responsibility for their content, privacy practices, or security. When visiting third-party sites related to woodworking or footwear care, always review their terms separately.
The Site and its content are provided "as is" without warranties of any kind. We do not guarantee: (1) immediate availability of handmade items (given our small-batch production), (2) identical wood grain patterns (as natural materials vary), or (3) permanent stock of seasonal colors. Customers should understand these inherent characteristics of artisanal footwear before purchasing.
To the fullest extent permitted by law, crocl.com shall not be liable for: (1) shipping delays due to customs inspections of wood products, (2) natural variations in organic materials, (3) damages from proper wear-and-tear, or (4) third-party actions (e.g., care advice from external cobblers). This limitation preserves our ability to focus on sustainable craftsmanship.
Given the break-in period required for quality footwear, we offer a 21-day return window from delivery date. Items must be unused with original packaging, especially for wooden soles which require specific return protection. Due to hygienic reasons, we cannot accept returns on worn sandals unless defective. Detailed care instructions accompany each shipment to ensure longevity.
We may update these Terms to reflect improvements in our sustainable practices or material innovations. Changes will be posted on the Site with an effective date. Continued use after updates constitutes acceptance—important as we evolve our traditional craftsmanship with modern comfort technologies.
For any questions regarding these Terms, please contact us at: [email protected]
